ProProfs knowledge base

Miller ChrisSoftware solutions

ProProfs Knowledge Base is a simple tool with great features that provides you with everything you need to create compelling help documentation. This easy-to-use, feature-rich, and fully customizable help creation software offers beautiful templates to help you get started. It allows multiple authors to work together, set up workflows to check the quality of the content, and publish the document with one click.

The best part is that it offers features like content snippets and merge tags that allow you to record small pieces of content once and use them multiple times in a document. Integrate this tool with Google Translate, Google Fonts, Google Analytics, Zendesk, and other software to expand its reach and make the most of it.

Key features

  • Beautiful templates – ProProfs offers ready-to-use templates for creating documentation, manuals, knowledge bases, and more.
  • From a single source – write a piece of content once and reuse it multiple times in multiple places in your document.
  • Context-sensitive help – Explain technical terms, features, and concepts with tooltips, lightboxes, and pop-ups.
  • Workflows – set the workflow status for articles that are in draft or in progress, or when they are ready for review, or set a custom status depending on your requirements.
  • Multi-branding – create multiple copies of your help site and label each one differently.
  • Public or private – keep your help documentation public or allow private sites for internal use.
  • Manage users – add users and create groups. Assign them roles and responsibilities as editor, contributor, and administrator.
  • Built-in reports – get useful information about the effectiveness of the manual and take timely action to improve it.

Why use the ProProfs knowledge base?

  • Incredibly easy to use and carefully designed for beginners, experts, small and large businesses
  • Works flawlessly with tickets, chat, analytics, and other third-party tools
  • Works well with similar tools such as ProProfs Help Desk and Live Chat to give you an enhanced experience
  • Fully customizable with features like CSS and white labeling